Eterna Heart Hoops

Eterna Heart Hoops 🔐💛

A fusion of love and strength, the Eterna Heart Hoops showcase a sculpted gold heart intertwined with sleek silver hoops. This modern yet timeless design symbolizes unbreakable bonds, making it a statement piece for everyday elegance.

At Loopsie & Loopsie Luxe, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return & exchange policy with easy processing.

🔄 Return & Exchange Eligibility

• Returns & exchanges must be initiated within 7 days of delivery.
• The item must be unworn, unused, and in its original packaging.
• Tamper-proof seals must be intact (if applicable).
• Customers can choose between store credit or refund to the original payment method.
• One exchange per order is allowed to prevent misuse.

❌ Non-Returnable Items (Final Sale Policy)

Certain items are Final Sale and cannot be returned, exchanged, or refunded. These include:

💡 Important: All "Final Sale" items will be clearly labeled on product pages and checkout.

💰 Refund & Store Credit Options

• Customers can choose between store credit or a refund to the original payment method.
• Processing Time: Refunds are processed within 3-5 business days after return approval.
• Store credit is valid for 180 days and can be used across all purchases.

📦 Return Shipping & Pickup

🛡️ Warranty & Buyer Protection

All Loopsie Luxe jewelry comes with a 6-month Anti-Tarnish & Waterproof Guarantee.

✔ What Our Warranty Covers

• 100% Tarnish-Free & Rust-Proof - Covers  No rust, no fading (stainless steel base).
• Manufacturing Defects – Covers broken clasps, loose stones, or similar issues upon delivery*.

Manufacturing Defect Coverage (Valid for 7 Days Only)

If your jewelry has a manufacturing defect (e.g., broken clasps, loose stones, faulty links), you can request a replacement within 7 days of delivery.

❌ What Our Warranty Does Not Cover

• Scratches, dents, or breakage due to mishandling.
• Loss, theft, or damage from improper storage.
• Regular wear & tear (e.g., plating fading due to perfumes or harsh chemicals).
• Damage due to skin acidity reactions.

📩 How to Claim a Warranty?

• Step 1: Email us at support@itsloopsie.com
• Step 2: Attach your order ID & clear images of the issue
• Step 3: We’ll review and approve your claim within 48 hours
• Step 4: Receive a free replacement or store credit

🛑 Return & Exchange Restrictions

• COD Orders: Refunds for COD purchases will be processed as store credit only.
• Abuse Prevention: Excessive returns may result in restricted future purchases.
• Tamper-Proof Packaging: Products must be returned in original condition & packaging.

📞 Need Assistance?

For any return, exchange, or warranty-related inquiries, please contact us at support@itsloopsie.com